Popular questions from our customers
Which power station is compatible with PRO22 Optional Battery Module(J010)?
Only PoweXon PRO22 Power Station (Y010) is compatible with the optional battery battery（J010）.
How can I connect PoweXon Optional Battery Module(J010) to PRO22 Power Station n(Y010)?
Please make sure that the power station is switched off before connecting. Then, connect the power station and the battery module using the cable provided. After the connection is established, switch on the power station. The LCD screen will display the quantity of connected battery modules, indicating a successful connection.
Can I use PoweXon Optional Battery Module(J010) separately?
The extra battery cannot be used separately. It must be connected to the power station to charge or discharge.
Can I charge the PRO22 Power Station with solar panel?
Yes, you can connect solar panels with an output voltage below DC60V and maximum capacity of 800W to charge the power station.
Can PRO22 Power Station be used as an uninterruptible power supply (UPS)?
It can be an emergency power source (EPS), which will have the same result as UPS for most electronics. Here's the difference. When your PRO22 Power Station is plugged into the wall, anything plugged into it gets power from the grid, not its battery. If power from the grid stops, PRO22 automatically switches to its battery supply mode within 10 milliseconds. That means anything connected will not have power for 10 milliseconds, which may mean sensitive electronics like desktop computers and data servers turn off. Test your devices individually to see if they need UPS to stay powered.
How to turn off the Optional Battery Modules?
To safely disconnect the power, turn off the power station first, and then unplug the cable.
How many PowerXon PRO22 Optional Battery Modules can be connected to one PRO22 Power Station?
Each PRO22 Power Station can connect up to 3 optional battery modules.
When charging a device, will the power in the optional battery module be used first?
When PowerXon PRO22 Power Station is connected to optional batteries, the power of all devices will automatically balance. This ensures stable battery health.
What is the max power output of the AC output ports?
The AC output ports can deliver a maximum of 2000W to connected devices.
What should I do when using a solar charger to charge PowerXon PRO22 Power Station?
The solar input supports a 12-60V solar charger with a PA45 connector. We
recommend using PowerXon Solar Panel (800W) to get the best compatibility.
Can the USB-C ports be used to charge PowerXon PRO22 Power Station (input only) or are they output only?
The USB-C ports support output only.
What should I do when AC recharging fails?
If AC recharging does not work, check to see if the overload protection switch is switched on. If it is on, press down to reset and then continue recharging.
How do I reset PowerXon PRO22 Power Station?
If your power station isn't working properly, turn it off and restart it after 5 minutes. If the power station still doesn't work, please contact support@powerXonproducts.com.
How should I store and maintain the power station/ optional battery module?
When storing your portable power station or optional battery module, please make sure that you:
1) Turn off all the outputs.
2) Store the power station in a dry and cool environment.
3) During storage, the charge level should be checked regularly at least every 3 months and, if necessary, recharged to around 60% (First discharged to 0 %, then fully charged, and then discharged to 60 % for long-term storage). The optimal charge level for storage is around 60 %. Do not store this device completely discharged.
How do I use power station and optional battery module safely?
Please use PRO22 Power Station and Optional Battery Module within their recommended operating temperature range. Using out of the recommended operating temperature range may cause the device to exceed its safe and effective working limits. DO NOT immerse the device in water. Doing so will void the warranty.
Why PRO22 Power Station automatically shut off?
1. The battery needs to be charged as it is too low.
2. If you turn on the device without turning on the AC and USB, it will automatically shut off after 30 minutes.
3. If you turn on the AC and the load power is below 45W, it will automatically shut off after 60 minutes.
4. If you only turn on the USB and the load power is below 3W, it will automatically shut off after 4 hours.
What type of battery the PRO22 Power Station and Optional Battery Module use?
They use LiFePO4 and the battery capacity is 1536 WH.
Why the PRO22 Power Station cannot be switched on?
1. Check if the power station battery is low. If it is low, please charge it and then turn it on. If charging fails, refer to Question 12.
2. If the battery power level is less than 6%, the AC cannot be turned on and the power display will flash "Lo" before switching to the power display.
3. If the battery power level is less than 3%, the USB cannot be turned on and the power display will flash "Lo" before switching to the power display.
Why the PRO22 Power Station cannot power the device?
1. Check that both the AC and DC switches of the power station are turned on.
2. Ensure that the power demand of the device you want to power falls within the output range of the power station.
3. If the LCD shows the high-temperature protection icon, please turn off the device and wait for about 30 minutes before using the power station again.
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